William Young

LIVE SERVER STATS

· Mac Pro (Mid 2012) · Dual 6-Core Intel Xeon @ 3.46 GHz · 128 GB ECC DDR3 · macOS 26.7.1 Tahoe · up –

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ask_the_server.sh — qwen2.5:3b @ 127.0.0.1:11434

Verbose Mode 100% local · no cloud

$ hello — I'm the little AI that lives on this Mac Pro. Ask me about the server, my human, or anything else (I'll even check the web). And if you're curious about how I work — tokens, context, why I can't see images — ask! I like explaining the insides. Prefer to watch the sausage get made? Flip on Verbose Mode up top and you'll see every thought, tool call, and result as I go.

model: qwen2.5:3b · local via Ollama

01 / about

About Me

Enterprise IT leader and technical project manager with 11+ years of hands-on, full-stack IT experience across managed services, healthcare (HIPAA), and public sector environments — owning technology end to end: infrastructure and network engineering, virtualization, security operations and incident response, identity and access management, IT service management, and software development. Led IT operations as IT Director for a high-volume (1.6M annual calls) call-center platform, delivering the infrastructure build 50% ahead of schedule and 60% under budget, and secured a 2,000+ device estate (EDR, RMM, patch management, audit-ready inventory). Built automation and real-time SLA/KPI dashboards (Python, RESTful APIs, PostgreSQL) that cut manual data processing by 50%; architected ERP/financial workflow automation saving $24,000 annually; standardized SOPs and training that reduced onboarding from 3 months to 4 weeks. Ships production software — Python/FastAPI and Flutter (iOS/Android/web) — and orchestrates local LLMs in privacy-preserving, cloud-free development workflows. Bilingual (English/Spanish). M.S. in IT Management and B.S. in Information Technology (Western Governors University); CompTIA Security+, Network+, A+; ITIL 4; AWS Cloud Practitioner; LPI Linux Essentials.

quick_facts.json

Primary language: Python

Experience: 11+ years in IT

Open source projects: 13+

Specialty: Workflow automation

Framework: FastAPI

02 / experience

Experience

Call Center IT Systems Analyst / Solutions Consultant

DHR Health Jan 2025 – Present

End-to-end IT support for all Call Center staff in a high-volume (1.6M calls/yr) HIPAA-compliant behavioral-health environment: triage, resolution, escalation, tracking to closure, and identity/access provisioning
Engineered automated outbound service-recovery systems (Python, RESTful APIs, PostgreSQL) surfacing abandoned calls for agent follow-up; reduced manual data processing by 50%
Built real-time SLA/KPI and QA-score dashboards to track platform health; identify support-volume patterns, root-cause recurring issues, and report performance to leadership
Lead end-to-end development and release of cross-platform Flutter apps (iOS/Android) for patient callbacks and leadership analytics as Product Owner — full SDLC through staff training and adoption
Secure data-governance, access controls, and integration solutions under HIPAA, with secure coding and data-handling practices across patient-facing applications
Orchestrate local LLMs to accelerate software development, testing, and delivery in a privacy-preserving, cloud-free workflow

IT Director

Millennium Copier Systems and Supplies Oct 2022 – Nov 2024

Directed IT strategy, budget, and operations; owned full network-infrastructure lifecycle for a high-volume (1.6M annual calls) call center — delivered 50% ahead of schedule and 60% under budget
Endpoint security and device lifecycle for a 2,000+ device estate (PCs/printers) across law offices, medical practices, CPAs, and retail: SentinelOne EDR, NinjaRMM monitoring and alerting, imaging and deployment, patch and vulnerability management, audit-ready asset inventory
Administer Microsoft 365, Azure/Entra ID, and on-premises Windows Active Directory (OUs, DNS, DHCP, custom GPOs); harden access controls via GPO-based policy
Manage IT vendor and partner strategy — procurement, contracts and license management, cost optimization (incl. corporate FedEx carrier account) — and administer the eAutomate ERP platform end-to-end
Architected automated supply-chain and financial workflows (Python/ERP), saving $24,000 annually and accelerating invoice generation from days to minutes
Standardized IT policies, SOPs, and new-hire training, reducing onboarding from 3 months to 4 weeks; designed the internal operating model (run-vs-partner, on-call and escalation, service standards)

IT Analyst / Inventory Manager

Forged Technology Solutions (MSP) Aug 2020 – Oct 2022

Responded to security incidents across MSP clients — vishing, ransomware, and malware: triage, containment, remediation, and post-incident recovery; configured and maintained SonicWall firewalls (rule sets, VPN)
Performed log analysis across Windows, server, and network-device logs to root-cause issues and support incident investigation (Python, RegEx)
Led full IT modernization for the City of Edcouch Public Library: Ubiquiti router/switch/AP stack, Windows Active Directory with custom GPOs and scripting for public security and device/user management
Completed server migrations, database consolidations, and network restructures for clients incl. Valley Grande Institute and Ewing, Lara & Co.; executed virtualization (VMware vSphere/Hyper-V), PBX, VPN, and Exchange migrations
Owned asset and inventory lifecycle for MSP clients — procurement, deployment, refresh cycles, audit-ready records — and integrated eAutomate ERP with third-party systems, technician dispatch, and business reporting

IT Technician & Consultant

Cascos and Associates, PC Aug 2015 – Oct 2020

Delivered SLA-driven frontline IT support (1–2 hour rapid response, high first-contact resolution) for law offices, medical practices, CPAs, and retail across managed-services accounts
Delivered hardware deployment — device standardization, imaging, and phased rollout — advising clients on best-fit technology and rollout sequencing
Maintained trusted-consultant relationships with escalation handling and solution guidance across managed-services accounts

03 / credentials