William Young

LIVE SERVER STATS

· Mac Pro (Mid 2012) · Dual 6-Core Intel Xeon @ 3.46 GHz · 128 GB ECC DDR3 · macOS 15.7.9 Sequoia · up –

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ask_the_server.sh — qwen2.5:3b @ 127.0.0.1:11434

Verbose Mode 100% local · no cloud

$ hello — I'm the little AI that lives on this Mac Pro. Ask me about the server, my human, or anything else (I'll even check the web). And if you're curious about how I work — tokens, context, why I can't see images — ask! I like explaining the insides. Prefer to watch the sausage get made? Flip on Verbose Mode up top and you'll see every thought, tool call, and result as I go.

model: qwen2.5:3b · local via Ollama

01 / about

About Me

Enterprise IT leader and technical project manager with 11+ years of experience in infrastructure modernization, network engineering, virtualization, and software development. Proven track record delivering complex projects under budget and ahead of schedule while maintaining HIPAA/PII compliance across healthcare, managed services, and public sector environments. Expert in Python/Flutter automation, PostgreSQL, Active Directory/GPOs, and RMM-managed environments. Deep expertise in the eAutomate ERP platform — administering end-to-end configuration, deployment, maintenance, and training, plus third-party integrations, technician dispatch, and business reporting. AWS Cloud Practitioner.

quick_facts.json

Primary language: Python

Experience: 11+ years in IT

Open source projects: 13+

Specialty: Workflow automation

Framework: FastAPI

02 / experience

Experience

Patient Administration Specialist

DHR Health Jan 2025 – Present

Engineered automated outbound service recovery systems using Python, RESTful APIs, and PostgreSQL; reduced manual data processing by 50% and enabled real-time SLA/KPI monitoring via custom QA dashboards
Led end-to-end development and release of cross-platform Flutter mobile apps (iOS/Android) for patient callbacks and leadership analytics as Product Owner
Implemented secure data governance and integration solutions in a HIPAA-compliant healthcare environment
Provided frontline IT support for all Call Center staff

IT Director

Millennium Copier Systems and Supplies Oct 2022 – Nov 2024

Directed full network infrastructure lifecycle for a high-volume (1.6M annual calls) call center; delivered 50% ahead of schedule and 60% under budget
Provided managed services for 2,000+ devices (PCs/printers) across law offices, medical practices, CPAs, and retail using RMM (e.g., NinjaRMM)
Architected automated supply chain/financial workflows (Python/ERP), saving $24,000 annually and accelerating invoice generation from days to minutes
Standardized IT policies, SOPs, and training; reduced onboarding time from 3 months to 4 weeks
Acted as administrator for the eAutomate ERP platform, managing end-to-end configuration, deployment, maintenance, and training

IT Analyst / Inventory Manager

Forged Technology Solutions Aug 2020 – Oct 2022

Led full IT modernization for City of Edcouch Public Library: deployed Ubiquiti router/switch/AP stack with Windows Active Directory, custom GPOs, and scripting for public security and device management
Completed server migrations, database consolidations, and network restructures for clients including Valley Grande Institute and Ewing, Lara & Co.
Executed server virtualization, PBX, VPNs, and hosted Exchange migrations
Mastered the eAutomate ERP platform to streamline business operations, including integrating with 3rd-party systems, technician dispatch, and providing reports and actionable data to business leaders

IT Technician & Consultant (MSP)

Cascos and Associates, PC Aug 2015 – Oct 2020

Provided frontline IT support to associates across law offices, medical practices, CPAs, and retail
Delivered rapid response (1–2 hours) with high first-contact resolution
Provided hardware deployment guidance, advising clients on device standardization, imaging, and phased rollout

03 / credentials