// hello world

William Young

Enterprise IT Leader & Technical Project Manager

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01 / about

About Me

Enterprise IT leader and technical project manager with 11+ years of experience in infrastructure modernization, network engineering, virtualization, and software development. Proven track record delivering complex projects under budget and ahead of schedule while maintaining HIPAA/PII compliance across healthcare, managed services, and public sector environments. Expert in Python/Flutter automation, PostgreSQL, Active Directory/GPOs, and RMM-managed environments. AWS Cloud Practitioner.

quick_facts.json
Primary language: Python
Experience: 11+ years in IT
Open source projects: 13+
Specialty: Workflow automation
Framework: FastAPI

02 / experience

Experience

Patient Administration Specialist

DHR Health Jan 2025 – Present
  • Engineered automated outbound service recovery systems using Python, RESTful APIs, and PostgreSQL; reduced manual data processing by 50% and enabled real-time SLA/KPI monitoring via custom QA dashboards
  • Led end-to-end development and release of cross-platform Flutter mobile apps (iOS/Android) for patient callbacks and leadership analytics as Product Owner
  • Implemented secure data governance and integration solutions in a HIPAA-compliant healthcare environment
  • Provided frontline IT support for all Call Center staff

IT Director

Millennium Copier Systems and Supplies Oct 2022 – Nov 2024
  • Directed full network infrastructure lifecycle for a high-volume (1.6M annual calls) call center; delivered 50% ahead of schedule and 60% under budget
  • Architected automated supply chain/financial workflows (Python/ERP), saving $24,000 annually and accelerating invoice generation from days to minutes
  • Standardized IT policies, SOPs, and training; reduced onboarding time from 3 months to 4 weeks

IT Analyst / Inventory Manager

Forged Technology Solutions Aug 2020 – Oct 2022
  • Led full IT modernization for City of Edcouch Public Library: deployed Ubiquiti router/switch/AP stack with Windows Active Directory, custom GPOs, and scripting for public security and device management
  • Executed server virtualization, PBX, VPNs, and hosted Exchange migrations

IT Technician & Consultant (MSP)

Cascos and Associates, PC Aug 2015 – Oct 2020
  • Provided managed services for 2,000+ devices (PCs/printers) across law offices, medical practices, CPAs, and retail using NinjaRMM, E-automate ERP, and MPS Monitor
  • Delivered rapid response (1–2 hours) with high first-contact resolution; enforced HIPAA, PII/PHI/PPI compliance across all client environments
  • Completed server migrations, database consolidations, and network restructures for clients including Valley Grande Institute and Ewing, Lara & Co.

03 / credentials

Education & Certifications

EDUCATION

M.S. Information Technology Management

Western Governors University

B.S. Information Technology

Western Governors University

CERTIFICATIONS

CompTIA A+
CompTIA
CompTIA Network+
CompTIA
CompTIA Security+
CompTIA
Secure Infrastructure Specialist
CompTIA
IT Operations Specialist
CompTIA
ITIL 4 Foundation
Axelos
AWS Cloud Practitioner
Amazon
Linux Essentials
LPI
Python 3
Codecademy

04 / projects

Projects

View all

MedTerms Quiz (Flutter)

★

Interactive medical terminology quiz app built with Flutter. Features English-Spanish medical term matching with text-to-speech support.

Flutter Dart Web
→ View project

Ticket Closer

★

Front-end interface for ticket management system with automated workflows

Python Web Interface
→ View project

Wordle Clone

Custom Wordle implementation for call center team building

Python Game Development
→ View project

QA Dashboard

Dashboard for reading and analyzing QA scores

Python Data Visualization
→ View project

Missed Calls Tracker

Call center service recovery tool that surfaces abandoned calls and lets agents mark them as returned — turning missed opportunities into service recovery. Includes week-to-date performance dashboards so leadership can track recovery rates at a glance.

Python Service Recovery Dashboards
→ View project

Lease Invoice Generator

Automated invoice formatting per customer specifications

Python Document Processing
→ View project

DHR Health Call Center Metrics App

★

Flutter app built for the DHR Health call center leadership team in McAllen, Texas. Puts everything leadership needs in one place — clinic contacts, doctor assignments, MA schedules, live call statistics, and a concierge referral tracker — all from a mobile device.

Flutter Dart Google Sheets API
→ View project

DHR Health APPT (Flutter)

★

Patient appointment request web app for DHR Health, deployed from a Flutter web build. Bilingual (English/Spanish) form lets prospective patients submit callback preferences — name, phone, specialty, and preferred time window — so care teams can follow up. Includes demo mode with submission disabled for safe public previews.

Flutter Dart Web i18n REST API
→ View project
See all projects with live demos

05 / skills

Skills & Technologies

Python 95%
FastAPI / Web Dev 90%
Network Administration 90%
Workflow Automation 90%
IT Infrastructure 88%
Active Directory / GPOs 85%
Linux / CLI 82%
SQL / PostgreSQL 80%
Virtualization (VMware / Hyper-V) 80%
Security & Compliance (HIPAA / Security+) 78%
Flutter / Dart 75%
RMM / MSP Tools 75%
AWS / Cloud 72%
Spanish (Bilingual) 100%

06 / contact

Let's Connect

Have a project in mind or want to collaborate? Reach out.

GitHub LinkedIn will.clay.young@gmail.com