Projects | William Young

FEATURED Flutter Dart Web

MedTerms Quiz (Flutter)

Interactive medical terminology quiz app built with Flutter. Features English-Spanish medical term matching with text-to-speech support.

800+ English-Spanish medical terms
Text-to-speech pronunciation support
Real-time scoring & progress tracking
Cross-platform — compiled to WebAssembly

screenshot coming soon

Available upon request Full Page

LIVE DEMO

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FEATURED Python Web Interface

Ticket Closer

Front-end interface for ticket management system with automated workflows

One-click ticket resolution from a clean UI
Integrates with existing ticketing platform via API
Reduces ticket close time significantly

screenshot coming soon

Source

FEATURED Flutter Dart Google Sheets API

DHR Health Call Center Metrics App

Flutter app built for the DHR Health call center leadership team in McAllen, Texas. Puts everything leadership needs in one place — clinic contacts, doctor assignments, MA schedules, live call statistics, and a concierge referral tracker — all from a mobile device.

Live call metrics (calls answered, speed of answer) with 7-day cache
Clinic directory with doctor photos, phone/fax, and floor details
Staff & MA clinic assignments for the current period
Concierge screen with referrals-to-date badge
Code reference for call center codes and meanings
Offline fallback — last known state cached to disk via SharedPreferences

DHR Health Call Center Metrics App screenshot

screenshot coming soon

Available upon request

More Projects

screenshot coming soon

Wordle Clone

Custom Wordle implementation for call center team building

Python Game Development

screenshot coming soon

QA Dashboard

Dashboard for reading and analyzing QA scores

Python Data Visualization

screenshot coming soon

Missed Calls Tracker

Call center service recovery tool that surfaces abandoned calls and lets agents mark them as returned — turning missed opportunities into service recovery. Includes week-to-date performance dashboards so leadership can track recovery rates at a glance.

Python Service Recovery Dashboards

screenshot coming soon

Lease Invoice Generator

Automated invoice formatting per customer specifications

Python Document Processing