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01 / about
IT professional with 11+ years of experience in network administration, infrastructure management, and software development. I build Python tools, automate workflows, and solve real operational problems across healthcare, managed services, and enterprise environments.
02 / experience
03 / credentials
M.S. Information Technology Management
Western Governors University
B.S. Information Technology
Western Governors University
04 / projects
Interactive medical terminology quiz app built with Flutter. Features English-Spanish medical term matching with text-to-speech support.
Front-end interface for ticket management system with automated workflows
Custom Wordle implementation for call center team building
Dashboard for reading and analyzing QA scores
Call center service recovery tool that surfaces abandoned calls and lets agents mark them as returned — turning missed opportunities into service recovery. Includes week-to-date performance dashboards so leadership can track recovery rates at a glance.
Automated invoice formatting per customer specifications
Flutter app built for the DHR Health call center leadership team in McAllen, Texas. Puts everything leadership needs in one place — clinic contacts, doctor assignments, MA schedules, live call statistics, and a concierge referral tracker — all from a mobile device.
05 / skills
06 / contact
Have a project in mind or want to collaborate? Reach out.